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The Software-as-a-Service or SaaS market is large and growing. With a CAGR of 23%, SaaS will account for 25% of all new business software purchases by 2016. In this paper, we examine the SaaS market as well as the benefits and challenges it holds for both software vendors and users. We next look at the key attributes for SaaS adoption and success, namely availability, performance, security, affordability, manageability and easy integration, and consider MySQL’s proven ability to help new and seasoned SaaS vendors meet these criteria and the service level agreements or SLAs that enforce them.