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MySQL Basic Support

NOTE: Superceded & obsolete - for historical reference purposes only.

Note: For MaxDB Basic Support packages, see table further down on this page

Basic Support is an affordable set of support packages designed to meet your specific support needs. Depending on your requirements, you can choose between web and telephone access during business hours.

	Incident	Basic
		Basic1	Basic2	Basic3
Problem Resolution Support
Number of Incidents	1	6	12	24
Number of Servers	N/A	4	8	16
Number of Physical Sites	N/A	1	1	1
Number of Contacts	1	1	2	2
Web Access	Yes	Yes	Yes	Yes
Telephone Access	None	None	Business Hours	Business Hours
Min. Time to First Response	3 business days	Immediate	Immediate	Immediate
Max. Time to First Response	5 business days	2 business days	1 business day	1 business day
Phone Emergency Max. Response Time (24×7)	N/A	N/A	N/A	N/A
Duration	30 days	1 year	1 year	1 year

For Pricing and To Buy, Visit the Online Shop

MaxDB Support Structure

	Incident	Basic
		Basic1	Basic2	Basic3
Problem Resolution Support
Number of Incidents	1	6	12	24
Number of CPUs	N/A	4	8	16
Number of Physical Sites	N/A	1	1	1
Number of Contacts	1	1	2	2
Web Access	Yes	Yes	Yes	Yes
Telephone Access	None	None	Business Hours (CET timezone)	Business Hours (CET timezone)
Min. Time to First Response	3 business days	Immediate	Immediate	Immediate
Max. Time to First Response	5 business days	2 business days	1 business day	1 business day
Phone Emergency Max. Response Time (24×7)	N/A	N/A	N/A	N/A
Duration	30 days	1 year	1 year	1 year

Note: The general MaxDB Support levels does not cover MaxDB when used together with SAP Applications. This is offered as a separate service by MySQL AB. Please contact our sales for more information.