Section 9. About Support to OEMs, VARs, SIs, and Consultants

• 9.1 MySQL OEM support in general
• 9.2 Who is covered by MySQL OEM Support?
• 9.3 I am an OEM/ISV/VAR, and my product includes MySQL. If my End customer has a problem, can they directly contact MySQL Support?

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9.1 MySQL OEM support in general

Unless specified otherwise in your written OEM Customer Agreement signed with MySQL, the general policies below apply to all MySQL OEM Support and MySQL Embedded Server customers.

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9.2 Who is covered by MySQL OEM Support?

MySQL OEM Support is only for the use of the OEM's employees for their support issues with MySQL. This support does not extend and is not available to the OEM's end customers. Exceptions might be considered on a case-by-case basis. Please contact your MySQL sales representative.

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9.3 I am an OEM/ISV/VAR, and my product includes MySQL. If my End customer has a problem, can they directly contact MySQL Support?

No. The End customer must work directly with the OEM. After the OEM confirms that an issue is related to MySQL, it may then use its MySQL OEM Support contract to escalate issues that it cannot resolve. If any end customer wants to work directly with MySQL Support, then the end customer must separately purchase MySQL Enterprise subscriptions.

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